Horrific experience

<p>I must say my experience with this service provide was all good until I was handed over for lack of contract payment which I knew nothing of. I made payment to pay them off and mid May I got told to wait at least 72 hours before they could see the amount reflect on their side. I did so and even sent proof for clearance and on the 24th of May, I got told to wait 72 working hours before my matter can be attended to.</p> <p> </p> <p>I called in again having had noticed my 72 hours waiting period was over and I got told the matter was reffered to another department which handles such case and will have to wait another day or two. TODAY (08/06/2017) I got told that there's no way they could speak to those guys handling my query as the only thing one can do is await on their response. Mind you I'm going through all this to make a sim swap for a prepaid number and one of the number which were on contract. Now I do not even have a phone as my business sim card cannot be sim swapped. <br /><br />This is just the worst service I have ever had to go through with a service provider. Nonetheles, I will be taking this matter to the ombudsman. It's a matter of time until this company falls down due to a ****ed up service you provide to people.</p>