Horrific Customer Service & Poor Issue Resolution

Telkom Mobile deducted the incorrect amount from my account. I contact the consultant on 29 Oct 2015 to advise and solve the query. I explained to the consultant that I will reserve the incorrect amount and pay the correct amount. The consultant confirmed the correct amount for the month, confirmed the bank account to be paid into for the. I also advised her to ensure that the finance department is advised and the account to be updated on the day to ensure that there are no issues moving forward. The consultant agreed with all.<br> <br> 3weeks later the account is frozen, no phone call, no email nor a sms advising that there is an issue with the payment. I have contacted over 6 consultants via phone, another 2 with email communication (proof payment sent attached on all communication. Two consultants had the edacity to advise me that her \supervisor' will contact me shortly. This was even confirmed via email. This was 24 Nov 2015 to date still no phone call or response to my email. Another promise of a call back was given on 01 Dec 2015 still nothing. A case number made and a promise of 72hr turnaround time was given on 24 Nov 2015 and to date no issue has been resolved.<br> "