Horrific customer service and product knowledge!

So Saturday morning 16 January 2016 Telkom tried to debit my bank account for payment! Please bare in mind that this is not my debit order date!! I called the call centre whose purpose is their to assist the customer, I should be so lucky! I spoke to Mfezeko Zulu who kept putting me on hold to \have a look at it"and then coming back stating his escalated it and his TL is working on the matter and I will get a call back by the end of business day from that team leader. And what do you know"