Horrific customer experience and service.

I'm extremely frustrated and disappointed with Telcom's handling of my account. My 20GB data limit was exceeded, showing 21.3814GB used, despite actual usage being 14.51GB. I've reported inaccurate usage, including days with 0.0000MB usage, but multiple calls have yielded poor service, long hold times, and unclear resolution timelines. I'm feeling helpless and taken advantage of, seeking urgent resolution, compensation for disconnection and data loss! Not even *** was able to assist🚮