Horrific

<p>Cancelled my LTE internet service due to the ters and conditions changing. When I signed up it was uncapped. then they changed to 300Gb cap which was no good for my family's streaming. did a cancellation in store at Cresta case# ********** 1 on the 18th of Feb 2017. we have not heard despite numerous attempts to get information on progress. have re-visited the store to be told that we need to call the 081180 number which we have done. Queen who took our call asked for us to send the cancellation form again to her and she would follow up. this was on the 21/04/17 we have had no response again.</p> <p> </p> <p>Please can someone assist me.</p>