HORRID SERVICE TELKOM MOBILE

Yesterday being the 1 May 2019, I was supposed to receive all replenished data, minutes and sms for the new month as per my contract. I received everything EXCEPT my Telkom mobile data. I waited one more day for it to refresh and guess what...still nothing. I called Telkom 3 times this morning and I was put on hold 16minutes the first call, 12 minutes the second call and the third call I was told its there and needs to refresh. I informed the agent that this is not the case as everything else was updated except the data. She had no answers for me and kept saying its there and loaded. She then asked me to create and log onto the Telkom site and view my accounts and that my balance will be updated there and guess what again, my data balance is NOT updated! The service is terrible and we have had NOTHING BUT HORRIBLE SERVICE from TELKOM