Horrid service. No feedback or response on online sales

A week ago I filled on an online form for the November LTE deal offered by Telkom. I received an email stating I would be contacted within 48 hours to conclude the purchase. 2 weekdays passed as well as the weekend. Sunday morning I receive another email saying I could not be reached even though I was not called or email. I follow the procedure again ensuring my correct details have been captured. 3 more days have passed and I am yet to be contacted. Using the chat to an agent service was pathetic as a rude and obnoxious agent Zanele at 2pm concluded that all I could do is call sales department and that holding on and being dropped on a call for more than half hour was perfectly acceptable as there is nothing she can do. Emails and calls are not being responded to. Even though I app**** to avail the package a week ago, November has 2 days left after which the offer will expire and to date I have had no response or feedback from Telkom. Snaking queues in the stores at two malls in the Western Cape have been endured only to be told that they cannot help either 'CALL SALES'. *********** is an overstatement.