Horrid Service from TELKOM

To whom it may concern

I have not received service on my line from November 2017. A fault was logged on the 11/11/2017, ref: ********** 8 and I continued to contact Telkom to rectify the problem and have received no assistance.

I subsequently cancelled the services i.e: Landline ********** 144 and ADSL line TIN number ********** on the 28/02/18 with all documentation. This was emailed to Sithembiso Ntinga ( **********

On the 14/03/2017 documentation was again emailed to blomm.2@telkom .co.za

On the 20/03/17 documentation was again emailed to another telkom consultantby the name of Nombusethu then again on the 12/04/17 to ********** I have spoken to two supervisors at the call centres. I was told that the telkom consultant will contact me each time I called and to date have not received a single call from any one of them that dealt with my cancellation of services.

To date I am still receiving statements on this account when it should have been cancelled. In actual fact Telkom owes me for payments made on a service I was not receiving. I have even attempted to email this to ********** and the address is unfound.

It is totally unacceptable for this matter to have still not been dealt with. Please go through the records and calls that I made to Telkom since November 2017. I am definitely not liable for any of the outstanding payments to the above service and this needs to be rectified immediately.