Horrid service and LYING: Khotso Dladla - Service centre agent

I would like to say that it is just impossible to cancel a service with Telkom but the entire experience was similarly horrid in also signing up for this cellphone contract as well. It is shocking how Telkom's staff are so *********** in dealing with customers in their frontline stores as well as call centre level. I had sent through a cancellation for a cellphone contract on the 19/09 and to date have not been contacted to have this done. I had went to the La Lucia Mall store, Gateway and Cornubia store for assistance and they are too limited in what they can do. The above consultant at the call centre Khotso Dladla added notes to the internal system stating that she had called me yesterday (30/10) at 11:51 but the La Lucia Mall staff member had seen proof that my phone received NO call at that time. How does Telkom teach their staff to be honest in how they operate?? I want my contract cancelled TODAY!! I am tired of chasing up to get a simple thing done.