Horrid Service

Never in my life have a been so appalled and insulted as I was in Telkom South Gate today. I went into the store believing that I would finally be helped after having spoken to the branch manager and a consult from the contracts department (how naive of me!). The sales consultants at Telkom South Gate are bias towards Coloured and Muslim clients. 1. A (South African) Muslim man in the que ahead of me was informed that they could not open an account for his business. When he inquired why they let him stand in a que for two hours not to assist him, they said he was informed, which was not true. 2. After having waited in the que for an hour and 20 minutes, and watching the consultants have grand-chit-chats while customers are waiting to be helped (for hours) it was my turn. 3. While assisting me, 3 customers jump the que and come to the consultant who was "assisting" me and she proceeds to assist them while forgetting that she is suppose to assist me. 4. While she is assisting the 3 customers who surpassed the que her colleague (whom I complained about on Monday for her rude and obnoxious behaviour ) informs her that I am the client who complained. 5. From there on my woes only grew. At 18:10 we were still in the store and conveniently the system goes down. When I commented on the convenience of the system going down the consultant began being rude to me. 6. Two minutes later the system came back on and she let her colleague use the computer she was helping me on (because I just magically disappeared some how). 7. In essence the guy who came in 40 minutes after me walked away with walked away with his brand new device as a plan was made to assist him, while myself and the coloured man who was behind me who was there to do a sim swap) were still not assisted and were told to come back tomorrow.

Telkom South Gate is the only Telkom store where we as customers are treated with disregard and made to wait for 45 minutes- 4 hours in a que to be assisted. Nothing is ever done about the consultants at the store who behave in an unprofessional and demeaning manner towards the clients. It is unfortunate that in order to get good service from a Telkom store I have to travel to East Gate or Creasta, because the store closest to me has no respect or regard for their clients.