Horrid Customer Service from Telkom - many months later still no refund!

In March 2018 i email forms to cancel my month-month mobile data contract. Needless to say, after many follow-up and it was subsequently cancelled in June. During thsi period, it has been reversals after reversal because seemingly Telkom's billing department and cancellation department are not streamlined. I found out i have a refund that is due to , ive been having trouble receiving that refund to date. The agent handled my case close dmy case without even receiving the refund, 20 phone calls later, and many escalations"needless to say im still waiting for my refund. I am absolutely at my wits end with Telkom's pathetic service. I spoke to an agent (yet again) to provide me with the contact number for the ombudsman, Surprise , surprise it rings for a few seconds only to be disconnected as the number dialed does not exist. I really need some intervention because im really tired. I have never experience such terrible customer service.