lW
leon W

1 reviews | Active since Oct 2010

07 Sept 2016, 06:42

Horribly slow lte speeds, no response from telkom

<p>AI ********** </p> <p>This support ticket number with some promises to fix the problem or call me. Telkom really has a laughable reputation and lest than best service. Telkom's slogan of " best effort speeds" is realy just a disguise for their lest that best effort.</p> <p>I logged this problem with telkom on 18 August and NO EFFORT has been done to resolve this. My contract is one month old.</p> <p>My next step is to go to the ombud to get the contract cancelled on grounds of unfair dealings and misleading adverti*****t regarding services rendered.</p> <p>The attainable speeds of 100 mbps and my speed of 0,1 mbps means 1/1000th of the advertised speed.</p> <p>Even if I had 1/10 th of that speed it wouldve been sufficient to work with.</p> <p>Please do not give me *********** excuses because I had enough of your employees that does not know what they are talking about and the opinionated bunch at westgate branch/180. Please train your employees to be able to run your business and keep it running.</p> <p>Please deal with this in 48 hrs.</p> <p>Test Date: 29 Aug 2016 4:04 PM<br />Download: 0.17 Mbps<br />Upload: 1.36 Mbps<br />Ping: 50 ms<br />Server: Randburg</p>

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Replies (4)
lW
leon W's update09 Sept 2016, 06:25
Reviewer Update

Stop the cut and paste apologies and fix the problem

lW
leon W's update09 Sept 2016, 06:26
Reviewer Update

No response yet, Just like telkom.

lW
leon W's update25 Sept 2016, 13:40
Reviewer Update

Very poor service.

Kindly be advised that NO-ONE has made contact since the inception of this problem. The team leader whom I have contacted and made an appointment with never pitched or phoned.

Will it help to speed up services if I cancel the debit order and stop paying for this ******* service?

Telkoms service and customer care is non existent and I am gladly in the process of advising everyone I know to stay away from your **** deals.

lW
leon W's update01 Oct 2016, 00:33
Reviewer Update

BE ADVISED THAT NO SERVICE HAS BEEN RENDERED, PLEASE CANCEL MY LTE CONTRACT

YOUR SERVICE IS ****