Horribly slow Lte speeds, loss of business

<p>Last month I decided to enter into Telkom's lte arena and bought a 10gig +10gig contract. The speeds were very good and I entered into the contract. The last week , the speeds dropped down to 0.1 Mbps and is so slow that I cannot do business or even open emails with it. I contacted customer care and the said it will be reffered to the "back office" and that someone will call me back in 72 hours. Are you serious, I have a business to run , I cannot wait 72 hours until Telkom deems it necessary to tend to my business. Nobody has called and the time is up. Empty promisses.</p> <p>My router is fine with plenty signal strength and no error codes. Where do I hand the router in and get the contract cancelled</p> <p>or do I go to the ombudsman to get it cancelled? Telkom led me to believe that they have the solution for my business internet leads. Even Telkom adsl is substandard and that was cancelled as well since dropping from 10mbps to an unstable 3,5 mbps and a lot of bull**** excuses.</p> <p>My business is taking a knock and I couldn't do business the last week so I don't have money this month end due to Telkoms substandard products.</p> <p>I have been to the branch and the product knowledge at westgate branch is terrible. I don't want to listen to what you THINK becauce you don't know ******all. Phoning 180 is also useless. </p> <p>One thing that I've discovered is that its only Telkoms marketing that is ok, the the rest is very far below what it should be.</p> <p>So , how do I get this contract cancelled ?????</p>