Horribly Horrifying Telkom Mobile Upgrade

1. Horrified and despondent regarding the upgrading of my mobile phone and line. 2. I went to the Baywest Mall, to upgrade my line which was due for an upgrade starting on 05 September 2021, and my mobile of choice was a Nova 8. 3. It should be noted, that the phone, I was advised was only available for collection at Greeenacres. 4. Furthermore, I signed on their checklist that I also wanted to have an insurance, with the Nova 8 phone. Meaning I would have 3 x insurances becuase, I currently had 2 x lines on contract. 5. Nonetheles, I went to Greenacres to fetch the phone, but was surprised by the question of whether I was picking up a phone, with earbuds. 6. Without any doubt I did not not request for a phone with ear buds, and I later learned that, they came at a cost. 7. Consequently, Theo the gentlemen from Greenacres, called the Baywest Mall store, and he was advised to cancel their deal, and redo the correct deal. 8. It should be noted that, I has spend more than 4 hours on both stores. 9. As soon as Theo had completed the deal, and was releasing the phone, he asked me on whether, my bank statements were submitted at the Baywest Mall, and I was taken aback, by this line of questioning becuase this was an upgrade or renewal of my contract. 9. However, I advised him that, I was doing an upgrade, and it should be linked to my existing mobile line. Theo advised me that, infact he assumed that I was applying for a new line, and he had app**** for such. 10. Subsequently, he advised me and assured me that, they would log a query to: a) cancel the deal, that was done at Baywest Mall. b) Then after would log another query to cancel this new line done. c) Then after, they would link the new deal as an upgrade and would be advised when the insurance has been activated. 11. I was confused, when I received an sms on Wednesday, last week informing me to insure my phone within 7days. I tried to go to the Baywest Mall branch, to make enquiries becuase they were are the closest to me. Unfortunately, they were packed. 12. As a result, I went there last Sunday, and was assisted by a Celeste, who found a lot of cofusing stuff on my account profile. She advised me that, she would send an email, with a screenshot attachment of what she had picked up to the mananger of the Greenacres store, and I can confirm she sent the email in front of me. 13. On Monday, I was horrified to learn that, due to the blunder of my upgrade, despite the fact of the signed checklist, a) No insurance was app**** for. b) I owe telkom close to TEN THOUSAND RAND , and payable on the end of this month.C) The issue of a new line instead of an upgrade has not been resolved. 14. Undoubtedly, this is very distressing and also I want to mention the fact that, I have not used the phone since day one, and was waiting for confirmation of insurance. 15. Clearly, I have been afforded a disservice and thus would like to return this phone, which I no longer wish for becuase it has been a nightmare and I longer have a desire for, and don't have insurance. 16. Lastly, I want all this matter to be resolved, and all these lines be cancelled, immediately and be advised where I can return this mobile phoen, which to me is a curse. Becuase I can't be billed for something that was not of my own making, and the checklist sheet, is clear of all that I wanted. 17. Then I woukd be left with only one mobile line whichnis due in February 2022, and I will be done with Telkom Mobile.