Horribly horrible service from telkom

<p>So in June 2016, telkom mobile overcharged me by R500, i called in but seemingly no case was open, because an *********** employee told me my case number would be reference number. In July they overcharged me again, but this time i saw the invoice before the debit order date, so i called and i was reassured that extra R500 wouldn't go off and i would be credited back the R500 from June in the next month invoice, but come debit order day for July, they still took that extra R500, so i figured the only way for them to come to their senses is to reverse the debit order. They later called with the correct amount for me to pay mannually, which i did, (they said they couldn't arange another debit order) but 4 days later they sent debt collectors to get the same amount i had paid ( someone really needs to clear my name- i am no bad payer! ). When i called in to ask why i was being debited again when i had already paid, i was told they could only see the payment i made and suggested i send a screenshot of the message showing i had been debited (oh wow), so again i figured it's best i reverse the money seeing they were saying its not showing on their side that i was debited. Oh did i mention after my mannual payment i called and i was assured all is in good standing and the next debit order will go through for the next month. I only found out in September that they didnt debit me for September and August. I found this out while enquiring about something else, and i then asked by the way, i got an sms in the morning saying i have an amount due but i thought there must be something wrong with your system because that money is scheduled to go off today (15th) . Since that day i have been calling the customer line everyday and to this day i have not gotten any help. My account has been suspended since 20/09/16,i was notified by sms, and in the sms it said i should call 081 180 which by the way has also been disabled so i have to call using an alternate number which is not free! I have been made empty promises, i am told se of the calls i say i made (becauase i keep a record believe me) do not appear on the system (no notes were made) i have been given contradicting advise, with some saying to make the manual payment and others saying i shouldn't because the debt collectors will debit again on the 25th and when i make a reversal this cycle will never stop. By the way i am told it can take up to 10 days to reflect money taken by debt collectors. So we are looking at possible 16 days of no seevice yet full payment expected of me? This is ****! I can't even get help at the store that sold me the contract, i have to just endure the frustrations of this *********** agents over the phone, at a cost, when i have an unlimited plan. Telkom u might as well enjoy my money while it lasts, i do not see myself renewing this contract! Case no: ********** opened 48hrs ago, still no feedback </p>