HORRIBLER SERVICE BY WASHIEMA HENDRICKS

The absolute worse service ever. 😫 . The Fiber connection exceptional but their Billing system the worst like, between sales rep/consultant and client service/ Accounts (Biling)department there is Zero communication. I have been with them for 6 months now and Every Monty the same problem I get billed wrong. I go in enquire the incorrect billing at the work in bruches and reference number is given, someone calls it will be fixed and the very next month the incorrect Billing yet again. I must admit they have been very patient with me and the consultants all have been just amazing but as for them keeping their word on the work. That never the case . As for Now Right now I am in the line for one hour and almost 30 min trying to just speak to Waasiema Hendricks, Luzupo Lusi Team leader and the Team leader is no where. I have asked to speak to her/his Manager and that person is not available to a Client. MY SON HAS STARTER ONLINE learning and I paid this account but the acount is suspended after 36hours of payment and when I asked why it's because I owe a R152? That just came out of no where. No one can tell me why I still owe R152 as I paid for all the months even after I was billed double + some chocolate sauce. My son cannot be in school today because mommy has been trying the entire morning to sort out the wifi that she paid for? I can't call the complaints department as they work via Email. MY WoRd .