Horrible!Useless.*********** Staff.Bad attitude.

I app**** for a phone and only received it a month later.It did not have what was promised,this I repeatedly told Dorothy and it was only taken serious on the 12.02.15.I only got a response about the situation when I went there personally.Dorothy did not know when and how all of this will be fixed,her manger Caroline did not know either.I returned the phone the next day as promised and only then Dorothy informs me that I have to bring back the phone with the contract while the manager is there.I returned the phone with the contract and found Caroline not there and they no longer required the contract.The giant woman(I am calling her that because she did not have a name badge on while others did and because she had a bad attitude)just took the phone and said everything was there that everything was fine.Client care told me I had to fill out a cancellation form.I went back to fill the form and the giant repeated to give me an attitude and told me I don't have to fill out a form as its a special case.This giant is *********** and has a horrible attitude.The manager is beyond ***********.