Horrible treatment by Telkom

I have a subscription with Telkom, where they provide me with wifi network. They are suppose to debit my account on the 25th of each month, however they did not debit me on 25 April but rather on 03 May, and at which time i had no funds in my account, enough to cover the debit. My network/wifi was then suspended on the 10th of May, due to none payment. I then called Telkom to find out how to go about reconnecting my network and i was told to make a payment, share the proof of payment to a certain email address and then services will be restored within 24hrs. I then made the payment on Thursday, 14 May. Today it is Tuesday, 19 May and i still do not have my wifi restored/reconnected. I have called, i have emailed, i have called again and emailed again, all i keep getting is "we will look into it", and i get sent from pillar to post.