Horrible Telkom Service

I have had no email since February 2019. I have been calling Telkom (10217) and have been given incorrect reference numbers as it does not relate to my problem. I keep getting asked to log into "Do Messaging" even after telling the operator it does not work for the 100th time. I have been told my email is locked due to spam/virus etc. and have not received ANY communication back as to how I would go about fixing the problem and when can I expect someone to get back to me.

I am becoming highly irritated and extremely frustrated as I work for a Prosthodontist and need to have WORKING email at the practice.