HORRIBLE TELKOM SERVICE

On or about the middle of January 2019 I ordered the "Big January Deal" via Telkom's online platform. After not being told about the R700 deposit that had to be paid, I pad the deposit on the 29th of January 2019. I immediately called both the billings department and the new sales department to inquire on where I can send the proof of payment to get the line installed and was told that the system will allocate the payment within 72 hours and that it is unnecessary to send the proof of payment. The gentlemen even told me that he sends out the technicians and he will call me back that evening (before 6) to ensure that I have received the hardware for same.

After not being called back, I unsuccessfully tried again, again and again to contact Telkom.

On the 14th of February 2019 I received a sms from Telkom prompting me to again pay the R700 deposit. Realising that something has gone amis I contacted Telkom on the ********** 3 number and listened to happy music for 35 minutes. When the call center agent answered the phone I was informed that the deposit is not showing on the system and that I can email the proof of payment (POP) to her, upon receipt she confirmed that she successfully updated the system with the POP, the line mysteriously cut and this agent could not out of common courtesy call back to finalize my query.

I called Telkom again and after another waiting period the phone was answered, it was again confirmed that the payment is showing on the system BUT suddenly the order was never finalized. This meant that I had to wait another 21 - 30 days for installation as according to the system the order was only now placed. I asked to speak to a manager because such a "small error on their side" was now affecting me severely.

This "manager" a certain Ms. Zwane promised to follow up with the technicians in my area to see in my line could be installed before the 21-30 day period. I was PROMISED (for the second time) that I would be called back before 6 that same day.

NO CALL CAME AGAIN.

I called Telkom for the umpteenth time today and was informed that the manager is either not in, or busy and that the order has still not been completed as I have not paid the R700 deposit. I was informed that I must contact the billings department and my line was MYSTERIOUSLY cut again.

What must I do to get service?

Am I only getting this January deal in December?

Could I ask for a refund of my R700 deposit and then go to another more reliable service provider? Probably not going to happen at this rate of bad service.

Again on the 18th of February 2019, I did more than my part and contacted Telkom. After holding the line for 40 minutes I was put through to Ms. Zwane who informed me that she STILL HAS NOT escalated the matter to IT.