Horrible Telkom service!

I app**** for a LTE -A promotion telephonically with telkom on the 15 March 2018. I received router and SIM card on the 23rd March. After numerous failed attempts of trying to set up this device I decided to head to the telkom store at ********** I was told that the service had to be activated first before I could use it. Asked them to activate it for me but they said they couldn't as it wasn't their process. I did not know this because I didn't even get an email from telkom stating that I should contact them again to activate the service and what the time periods are. I was then advised to contact telkom telephonically the following day, 26 March 2018, which I did, provided the consultant with all the details required in order to activate the service. She then said that the SIM card would be active in 24 hrs. Telkom didn't even ask me to send through my documents before approving my application, which is complete nonsense because someone else could've easily app**** for anything with them using my detail. Anyway, fast forward to today, after numerous follow up calls to telkom and being sent to and fro ITS STILL NOT WORKING! YOUR SERVICE IS ABSOLUTELY HORRID AND I ACTUALLY DONT WANT THIS DEVICE ANYMORE. Cancel it and take your device back, I'm pretty sure I'll get better service elsewhere