Hellopeter
Share Your Experience
DS
Daniel S

1 reviews | Active since Mar 2018

20 Mar 2018, 11:29

Horrible Telkom Experience

Telkom Technician did not come on install date, but claims he did

organized people to wait for install and ended up wasting their time.

this whole process with telkom from the getgo, there has been a lack of communication and lack of professional attitude.

Im being billed for a service that i have not even received.

0
Replies (3)
Telkom
Telkom's reply13 Apr 2018, 11:26
Official

Hi Daniel S

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

DS
Daniel S's update13 Apr 2018, 13:20
Reviewer Update
Hi Launa, This message is 3 almost 4 weeks old already, you only responding now, this just proves the lack of service and response time and effortless from telkoms end. So far this whole instance of trying to get internet has been disgusting and a long waiting period. After the 3rd attempt of waiting for the technician he eventually arrived. That means me taking off 3 times in a row waiting when i cannot just take off for when they eventually decide to come. This is really pathetic
DS
Daniel S's update13 Apr 2018, 13:20
Reviewer Update
Hi Launa, This message is 3 almost 4 weeks old already, you only responding now, this just proves the lack of service and response time and effortless from telkoms end. So far this whole instance of trying to get internet has been disgusting and a long waiting period. After the 3rd attempt of waiting for the technician he eventually arrived. That means me taking off 3 times in a row waiting when i cannot just take off for when they eventually decide to come. This is really pathetic