Horrible, slow, ***********, unhelpful

I app**** to move my ADSL line from my old residence to a new residence online. Before the date of moving I called and Telkom call centre consultant advised all was in order. The weekend before I called again and I was advised that the complex I moved into has fibre therefore they can not install ADSL and advised me to move to fibre bringing the price close to what I was already paying for my ADSL. On the day set for installation the 5th of June a technician came through but he was there to install ADSL and had no knowledge of the fibre. Now it July I have called every second day getting promises that someone would call me. they sent a modem but no technician. I have called and each time their agents say that there is nothing they can do. Then who can do it? they say they escalated it to a Manager but there's no proof of these actions and there's is no progress. I called today and was told the same generic nonsense. No confirmation, no action just your order has been put through. Its two months now and I am unable to do my studies after work because of this idiotic, *********** display by Telkom. I only got the connection for ease of studying. I have exam next month and don't have the time or energy to fighting with them everyday for them to install a service that I pay for by the way.