Horrible services received

I would like to lodge a complaint. I have a sim card only contract for unlimited data with Telkom which I use in my Huawei pocket router. As from the 9th December 2022 my router doesn’t have internet connection even if I take out the sim card and put it on my cellphone it still doesn’t have any internet connection. I’ve been calling Telkom on 081180 for assistance and being send from pillar to post and no resolution to my enquiries. I’ve restarted and reset my router it still shows a red light on the network side and green on the battery side.

I’m being debited for services that I don’t have access in using. Today only I used R90.00 airtime trying to have this fixed. When I run out of airtime for being on endless hold none calls me back, I must recharge and call again to restart the whole story to someone else just to be put on hold again.

Can this issue be resolved urgently as this is really frustrating me and causing me unnecessary stress that I don’t deserve.