Hellopeter
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1 reviews | Active since Jul 2016

10 Dec 2019, 13:55

Horrible Services

I am very frustrated now with Telkom, I was informed that once I paid the rejection fee for repairs I will get the phone back within 7 business days. I made the payment on the 25/11/2019 but I have not received any call or notification regarding my phone. Even with the issues I had with the phone I still paid them every month but now I cannot get the phone with the correct turn around time. Today when I phoned I was told that I need to wait another 72 hours, Belinda Williams from the contact centre could not even do the one thing I told her - the numbers provided/listed for Telkom Festival Mall or Secunda do not go through they route you back to the Contact Centre and I specifically asked her to contact the store or ask her team leader to do so if she does not have access then she tells me she has sent them an email and I have to wait for 72 hours. Hai bo I do not have 72 hours I am travelling on Friday. Can I get proper service as when you debiting my account you get the money every month

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Replies (1)
's update11 Dec 2019, 11:40
Reviewer Update
A day later no one has contacted me or tried to assist on my matter - yet I phoned and spoke to the call centre agent who said her manager Eugenia Mchunu is requesting to contact me back yesterday but she to this day she has not contacted me, it is all *********** people who do not take their customer's complaints serious and have no excellent customer service as per your adverts. Phindile from Bradian Logistics has confirmed that the rejection fee payment made on the 10/10/2019 was reflecting on their side while Telkom advised me to make a payment which I made on the 25/11/2019 again so I want my money refunded back and I want feedback on my complaint. As your staff is good in forgetting to contact customers - please do forget to debit my account as well.