Horrible Service/*********** employees

I signed up for a contract with Telkom Business for an uncapped WIFI line. the line was not working properly and i requested for the contract to be terminated within 5 days.

nothing has happend till to date, no one can give me a straight answer. i have 4 refence numbesr and no one can help me.

i always call and have to deal with their *********** staff Members, from Management to their Call Center Agents no seems to know what they are doing.

it is 3 months in and they still have no cancelled my contract, i am sitting with a router that i am not using and yet Telkom is debiting my account. i followed a numerous times with Telkom to see if they can assist me or give me a way forward on how to deal with this, i even went to a Telkom shop but no one can help me. no o we Telkom over something that i am not using, i cancelled the contract well within the cooling off period but i am the one being debited by Telkom. i want out of this contract and no one seems to help.

i want out of this contract, they promised me something that did not even work within the first day of receiving it.