Horrible service, zero effort to communicate

When I started my mobile contract with Telkom, I was actually quite happy with the service for a while. The phone then got damaged and I took it to the Telkom store so that they could have it assessed so to see if it could be fixed or if I had to put through an insurance claim. this was on 22 August.

It is now almost 4 months later, and Telkom has made no effort to contact me to give me any feedback on this. First, I tried phoning the insurers for feedback (as requested to do so by Telkom). They told me they have no record of the phone in their systems.

I then started going into the Telkom store to try get some feedback, and it was always the same thing; they sit on the phone and try call - offline. I have tried emailing the people at Telkom repairs with no luck, nobody even replies to me. I found out that the phone was put on a truck on 25 August and that is the last record they have of it, but when I ask, "so what now?" then nobody has any words with me. a few more weeks go by and i follow up again, this time they say that there's an update on the system and the insurer is waiting for the customer (me) to pay the excess fee. I have not once been contacted by the insurer and i didn't even lodge a claim with them.

My theory is that my phone has been lost and there is absolutely no accountability on anyone at Telkom to even communicate with the client about progress on the phone. To make matters worse, every time I send a message or request for telkom to call me back, there is no effort to contact me.

I would give zero stars if I could, having to be without a phone for almost 4 months is not very nice.