HORRIBLE SERVICE!!!!!!!!!! worst I have ever experienced!

I am absolutely disgusted in the lack of service I have received from Telkom. I have been struggling for TWO WEEKS to have a sim swap done after my mobile device was ******. Telkom staff have been rude, unreliable and do not give a dam about their customers. Due to Telkom's multiple errors, I have not had access to my cell number which is linked to everything including my banking apps. Telkom have not only made my life extremely difficult by drawing out this process for so long, they have literally made us drive from store to store, submit the same paperwork multiple times, call in to customer service over and over with literally NO RESOLUTION! it is ridiculously difficult to get hold of a consultant and when you eventually do, not a single person knows what is happening and not a single person is able or willing to assist. The 'manager' is never on duty and can never take a call nor call a client back! I am at my wits end, beyond frustrated and still have no valid cell number as NO ONE can help with a simple sim swap. The consultants are so rude and refuse to help or even attempt to have the matter sorted. I have 8 devices linked to Telkom which I am on the verge of cancelling due to this! How does anyone get help from Telkom to have this resolved?!?!