HORRIBLE SERVICE TRYING TO PORT MY NUMBER TO TELKOM

Hi

On the 28th of January 2019, on or about 09:45, I went to Telkom walk-in Store in Parow Centre to port my number to Telkom. I was told to go buy a sim card and come back. I came back about 10 mins later and the consultant helping me was Wandipha Mloqwa, if I am not mistaken. She further told me that the sim will be activated the same day at 19H30 the same day. Needless to say that didn’t happen. I gave them more time maybe there was a glitch some.

On Tuesday on or about 14h56, I called the Telkom contact centre to check the status of my porting, I was told that the order is sitting with Wandipha and she hasn’t confirmed the order. And then the next day which was Wednesday I went back to the store to find out what the status of my porting. Wandipha told me that she escalated the problem to IT, and ask for my number to give me feedback. I waited further 48 hours for her response nothing came. I called the Contact centre again on the Thursday afternoon, and now it’s already 72hrs later. And the contact centre told me that the order is still sitting with Wandipha she hasn’t process it yet.

Today I went to the store and spoke to Wandipha and her Manager, Surname Enver Alec Rhodes, the attitude and lack of assistance was beyond me. I was told that I am not the only customer that they have as a store and I must wait for the matter to be resolved whenever they can. This is beyond bad service and lack of courtesy by the Telkom walk in store I have ever seen. I can’t use my phone because of this and it a business phone and I am losing business.