Horrible Service trying to open anew contract

I have been an ongoing Telkom customer for about 12+ years. In that time, I have always had debit orders from my bank to pay my invoices and have never missed a payment for any reason. I have 3 active contracts with Telkom and my phone has finally died and I need a new one. I went to the Pavilion store last Saturday the 26th of Jan., 2019 and signed up for a 1gb Free Me contract for a P-Smart handset that will cost R169 per month for 12 months. I was told that they need 3 days to process the order and check my credit, (my credit is good) and that I should receive a call on Tuesday at the latest. I did not hear from them, so I went in on Wed. the 30th Jan. and inquired. They looked and said no one had even looked at my application and they would 'escalate' it and I should hear from them on Thursday the 31st.

Today is nearly a week later and I have heard nothing. When I tried to call the customer service there is no way to actually speak to anyone and the call gets cut. Telkom has gone from bad to worse. But all the telecommunication companies stink, so they are just keeping up with the Jonses.