horrible Service to loyal customer

Ive been due a cellphone contract upgrade for over 2months now and everytime i call or go to a store i get a run-around story to upgrade, like nobody has an actual clue on how to process an upgrade, call centres say go to stores and at the stores they say call the call/service centre. Now ive been patient for over 2months but paying for a phone thats not even working anymore is just stupid!!<br> If my business is not wanted just say so and ill move service providers very fast<br> is this Really how you as a service provider conducts business<br>