Horrible service - Telkom is a disgrace

I am extremely dissatisfied with the service I have received from Telkom. In December, I contacted them to upgrade my account based on an email offer. Instead of processing this as an upgrade, the representative incorrectly logged it as a new sale. When I realised the issue, Zakhele Mashaba, the sales manager advised me that I should accept the device when it was delivered and that he would fix the issue on his side.

After following his instructions, I sent multiple emails over the course of more than a month to get feedback or updates. No one responded until this Tuesday, when Zakhele finally called – only to switch off my line. Days later, my line is still not active, causing unnecessary inconvenience.

To make matters worse, my bill now reflects charges for the incorrect contract that I never requested. I was assured this would be fixed, yet I am still being billed for Telkom’s mistake.

This level of service is completely unacceptable. The lack of follow-up, the mishandling of my account, and the disruption to my line show a serious lack of professionalism and accountability. I cannot recommend Telkom based on this experience.