Horrible service - telkom is a complete failure even before they get your business.

Good day. We have been struggling to get Telkom to install their adsl line and service at our home. The technician was supposed to already have come out 3 times yet has never pitched, meaning everytime I use my leave to wait for him it is a total waste, he doesnt even phone to advise he is not coming. We have cancelled our dstv which means from this evening we will not have tv anymore either since we thought we would be able to stream movies and programs now already but thanks to the horrible service from Telkom this wont be possible. Every day I phone and after waiting at least 20 minutes a consultant answers but is never able to assist me and just has more excuses and says the technician will come out the next day but then again the technician does not show up. I want a manager to phone me immediately to sort this out. If this is how you treat your customers before you even have their business it makes me wonder how badly you are going to treat us once your service is installed, it is no wonder Telkom is in such financial trouble. Get the basics right of customer service people. My nr is ********** , my name is Chane Hibbert.