Horrible service Telkom

I increased my spend limit by R100 and converted that to data of 1G. I received an sms at 20:30 that 1G had been added. 8 minutes later I receive another sms saying that I now have a balance of 496mb. I had not touched my phone between my those two smses and none of my apps were running in the background. I called through to the contact center and spoke to somila memela. Her demeanor was appealing to say the least. She sounded very bored by me and my query and was very dismissive. She told me to call in tomorrow and when i asked if I’d get my data back or some sort of explanation, she just told me to call in tomorrow and the person I get through will deal with it. This is not on. She did not even try to take ownership of my query or reassure me that it will be investigated. I hope that this can be sorted out swiftly. I’ve had a great relationship with telkom over the past year and I didn’t expect such horrible service from one their agents.