Horrible service .taking money no service

<p>Telkom not delivering on their promised service, slow LTE speeds. </p> <p> </p> <p>I am a very unhappy customer of Telkom, as the service that I was promised from Telkom, has not been satisfied by any means, and as I have not been able to use the promised service at all, I want Telkom to give me a full refund for the last 4 months.</p> <p> </p> <p>I have opened a Telkom LTE account in 15th December 2016, after visiting the Telkom Store at Mall @ Reds in centurion. After being advised be a Telkom employee that I have sufficient coverage, I proceeded to open an account (R 999 monthly), I thereafter bought the recommended router. (R 1800).</p> <p> </p> <p>With all the excitement of having fast internet in South Africa, I proceeded to cancel my slow ADSL. </p> <p> </p> <p>After setting up my LTE, I noticed that it was quite slow. Therefore I started doing speed checks regularly. The fastest speed that I received was 360Kbps. To put this into perspective, This was equivalent to speeds received in the early 2000’s before most South African’s had the luxury of always on internet.</p> <p> </p> <p>I immediately complained to Telkom via their call center, its taking weeks till technician pich up .then i wait for few weeks to came back to me to find when they sort it out .eventually i was told that the problem is with the tower,they will be back to me Therefore I waited patiently thinking that the internet will improve.</p> <p> </p> <p>Two weeks have passed, and my internet is still sitting at a measly 0,3 Mbs. Sending emails was a nightmare, not even mentioning the impossibility of watching YouTube, or using popular social media sites.</p> <p>Eventualy end of february technician phone me and say they can not help they will build in 12 month new tower till then i must wait i told him then i wish to cansel immidiatly he say u guys will call me in 2 days time .when 4 days pass and nobody bother to call i wrnt my self to the Reeds Mall to telkom and make sure its cansel end of february and not take money again for march .the lady in reeds mall store told me according to them its cansel but march money goes of again and internet still running and nobody bother switch off .there is a problem with the tower, and i can not use this service. Dont understand why i need to pay for something which is not working .battle to cansel the service .i am not willing to wait for a year till u build the tower its not my problem its urs to sort it out .i want full refund since its ur problem u can not provide me a service </p> <p>. I am very unhappy with the lack of service that I received, and the promised service from the Telkom Product, I did not receive at all, and now I have a router which I am not able to use unless I enroll in another LTE product.</p> <p> </p> <p>My take on it is that Telkom is recklessly giving out LTE contracts, as many as they can without doing any planning as to how many customers they are already servicing on the said product.</p> <p> </p> <p>Getting a response from Telkom is taking too long, and I am busy losing hope.</p> <p> </p>