Horrible service received while processing new mobile contract

What a horrible experience as a new customer!

I took out a new application for a Huwaei Nova y70 Plus. I decided to change the device to a Samsung A53 and called in with my order number to do so. Low and behold, this morning on 26 May, the wrong device (Huwaei) was delivered. Calling the Sales Contact Centre to fix this mess was a nightmare. The consultants are rude, interrupt while one is speaking and have no customer centricity. Apparently the manager was in a meeting, and not available to resolve my issue, and the last person I spoke to (Nontobeko) cut the call on me.

You just lost a new customer and revenue. I will rather go with another mobile provide than consider you.