Horrible service received from Telkom

I had unfortunately missed out a payment in March. My phone was subsequently suspended, although I made payment arrangement. I called 180 , and I was sent from pillar to postbeing told that my account was handed over to nudebt. The best thing I could do was to visit a store and I was directed to Mthatha, and when I got there I was inforned that Telkom closed 3 years ago there, and I had to go to East London store, and was told no arrangement can be made. On the 26April, an amount of R2000 was debited on my account. I was told it will take 48 working hours to reflect, then the outgoing calls and data will be corrected, but up until today I am unable to make calls. I went to the store and I was asked to bring bank statement showing the money deducted by Telkom. Why do I have to go through all this trouble. I feel like I am being violated and abused by Telkom. I do not know what to do anymore. Regards Zimasa Mlwandle ***