Horrible service received

After a successful application for the January special, I am appalled at the lack of service delivery from this nationally "respected" service provider. After being contacted to arrange my installation, I rearranged my entire schedule to accommodate Telkom, however neither did the technician pitch nor have the decency to communicate with us and inform us. Contacting the call centre is another nightmare because evidently, Telkom has this strange notion that South Africans sit around and do nothing because we must sit on the phone for 45 minutes to engage with an unhelpful customer support agent. Today is now the 24 January 2018, no installation, apology or follow up. It seems from social media that I am not the only person on the receiving end of poor service delivery. Can someone please take responsibility to provide us with immediate feedback to a now escalating frustration.