Horrible Service Provider! The yellow one is way better

I had a 3 year laptop contract with Telkom that ended Nov 2023, as per my contract, I am required to call in and cancel at the end of the term, which I did in the last week of Nov or first week of December. The consultant advised that it takes up to a month to cancel and my premium will still go off in Dec, I was fine with that. Telkom then sends me a statement in Jan for a debit order to go off. I call to enquire and it turns out that customer care enquiries cannot be done via phone call, I had to log a ticket for a call back and no one tried to contact me, twice! Just spoke to a consultant who tells me I’ve been handed over and when I told her I cancelled the contract, she asked “how sure are you that your contract was cancelled?” Telkom has proved to be the worst, second time they pull this nonsense with me!