HORRIBLE SERVICE PROVIDER

Got a two contracts with Telkom, One for mobile data and one cell phone. the contract combined its R318 . I've never given them problems even though their network is horrible . All of a sudden at the end of may I got an invoice advising that my account will be debited an amount of R690. It was debited and reversed it as it was double the amount. I did not receive any calls from Telkom but they cut both my lines. of which I had no to problem with. I called them and I was advised that I made calls using my mobile data sim and that is why the amount was sooo ridiculous. I was told the lines will be re-instated once the amounts payed. on the 25th of July an amount of R889.47 was debited .Lines still not re-instated. I called Telkom took me 55 min to get through to a consultant . She advised me that it will take another 7 to 10 working days for the mount to be allocated. The mobile data contract ended on the 22/07/2020 and i am supposed to call then to tell them to cancel. I am unable to make or received call been a week now. I am unable to work from home because i do not have data. My life has been put on hold because someone failing to do their job. Telkom no more am going to cancel everything with them and porting my whale family. this is horrible and selfish.