Horrible service provider

I am receiving thee worst service to get my lines back up. Last month didn't get their payment due to a situation beyond my control as we were paid not even half my salary. On Wednesday we got paid and Telkom debited my account with an incorrect amount which its not even 50% what they supposed to take I call the customer care I tell the consultant of the incident she gives me an account number I can make an eft payment on, I then made an immediate payment and emailed the proof of payment I was told the payment will take 24hrs to 48 hours to reflect on their side which the 48th hour was supposed to be on Friday up to today my lines are not back on. I phoned their customer care line today now I'm told I was not supposed to make an eft I was supposed to make a direct deposit my payment will take 3 to 10 business days to reflect l, I tried telling the consultant that I was never told about that and i made it clear to the lady i spoke to that I'll make an immediate eft payment and she never told me that infact he is the 1st to tell me about 10 business days. This is really inconveniencing me as I need to start working and it pains me to know that I'm in this mess as Telkom debited an incorrect amount and me trying to correct the error is resulting in so many struggles to get my lines back up. I also pay my grandmother's lines with cell c I made the payment same day as Telkom and her lines were back up before Friday which is enough to convince me to leave Telkom as this is not the 1st struggle I have with them even their insurance company gave me a hustle I never experienced with vodacom I am seriously leaving Telkom I won't even wait for my contract to end rather pay a cancellation fee than to stay with this company it is just horrible.