HORRIBLE SERVICE PROVIDER

I have an account with Telkom - which was meant to be month to month. I had financial challenges and could not pay, the line ended up being suspended in November 2024 but Telkom has been billing me for usage ever since. Last month I went to Telkom to resolve the issue and pay because no one ever picks up the phone when you call 081180. When I enquired about the continued billing - I was told its collection fee but the statement clearly states 'USAGE' and what kind of collection fee is R200 every month??. Nonetheless I was able to pay 75% of my debt. Today I have just been slapped with an invoice again for USAGE, OF A SUSPENDED LINE. In addition the amount I paid is not showing in the invoice!! What the Hell is going on Telkom. I've tried calling your line 081180 and Guess what?? No ****** Answer!!