HORRIBLE SERVICE - PACKAGE I NEVER REQUESTED

I have been calling every department since July. I have received this closer unlimited charge on my telkom landline bill that appeared from nowhere. Every agent i call always diverts me to another department and cannot assist me. This is very frustrating. I have spoken to billing, dialed every option under the sun, sales, cancellations, ive tried all the email addresses online and i'm still sitting with the same problem. I have spoken to a couple of agents and they give me a different amount to pay as they say the closer unlimited was removed and the next month my bill is even higher with the added Closer Unlimited again. I have kept record of each agent , department they work in and timestamps of each call. I NEED TO ESCALATE THIS MATTER IMMEDIATELY. I DO NOT WANT TO HAVE THE SAME ISSUE IN 2023