Horrible Service on faulty lines
<p>This is the third time I've had this issue.</p> <p>a) submit fault</p> <p>b) get a reference number</p> <p>c) Wait a week, with absolutely no feedback from telkom.</p> <p>d) Complain on HP</p> <p>e) Issue is resolved in a day or two.</p> <p> </p> <p>This the third time in a little over a year that have this exact same issue with Telkom.</p> <p>My line is dead. I reported this issue (523CTZ100517) on 10 May 2017.</p> <p>Telkom said that it will be handled with in three days. It's now a week later, and there has been NO progress or feedback. </p> <p> </p> <p>I highly recommend that consumers explore other options when looking for phone / data line.</p> <p> </p> <p> </p>
FYI here is my review from three months ago: https://www.hellopeter.com/telkom/reviews/telephone-line-down-1- ********** .
I stand corrected, this is the 4th incident since April 2016. The exact same problem:
I log a report, Telkom Ignores it.
I ask for feedback, Telkom Ignores me.
I spend hundreds of rands on mobile data.
I as for feedback Telkom ignores me.
I complain on HP, Telkom fixes the line in a day or two.
I'll happily send you the correspondence for the incedents in April and September 2016.
FYI here is my review from three months ago: https://www.hellopeter.com/telkom/reviews/telephone-line-down-1- ********** .
I stand corrected, this is the 4th incident since April 2016. The exact same problem:
I log a report, Telkom Ignores it.
I ask for feedback, Telkom Ignores me.
I spend hundreds of rands on mobile data.
I as for feedback Telkom ignores me.
I complain on HP, Telkom fixes the line in a day or two.
I'll happily send you the correspondence for the incedents in April and September 2016.
Just an update... It is now two full weeks since I reported the fault.
the only feedback I've gotten is that Telkom is 'terribly sorry' and that '[they] will look at the matter and provide [me] with feedback.'.
1.) I have received NO feed back.
2.) I still don't have a working line.
3.) I have no idea when to expect a working line.
4.) They sent a technician to my house, without making prior arrangements with me.... Guess what guys, I work for a living, you need to make arrangements if you want to get into my house during business hours.
Just an update... It is now two full weeks since I reported the fault.
the only feedback I've gotten is that Telkom is 'terribly sorry' and that '[they] will look at the matter and provide [me] with feedback.'.
1.) I have received NO feed back.
2.) I still don't have a working line.
3.) I have no idea when to expect a working line.
4.) They sent a technician to my house, without making prior arrangements with me.... Guess what guys, I work for a living, you need to make arrangements if you want to get into my house during business hours.