Horrible service of Telkom

Good day

2 weeks ago I changed my Telkom Fibre package. On the 13th they disconnect my landline and explains that I will have to wait 7days for the new device. Today I followed up on when the device will be delivered. The consultant informs me that the order was never processed. I went physically to a Telkom branch in the beginning of June 2025 to find out options of their packages since my current packages was getting to expensive. And there this process started. It is totally unacceptable that 23 days later my order was still not processed. I have always heard about Telkom customers being disgusted with the services and now I understand this disgust.