Horrible service from Telkom when trying to cancel service

I have been having trouble for more than a year to get my subscription cancelled, which has cost me in excess of R2500.

I first sent through the signed notice of cancellation in February 2017, to which I got the automatic bounce-back that I would be contacted within 24 hours - needless to say it never happened. The debit orders continued to go through and I was told that I can not cancel the debit order through the bank without facing legal action.

I then sent through a new form in January this year(2018), to which I also received the auto response. I am however still being debited every month for a service that is no longer being used. I am not even living on the premises where the service is located.

On the 20th of February I received a call from Nonelela Dondolo, who promised to help me rectify the issue if I could please send him the original cancellation form, the new cancellation form and a copy of my ID or driver's licence.

I obliged that same day and sent everything through to him, but lo and behold I am still being debited every month. He has since not responded to any of my emails.

Quite frankly, the service sucks. Will not recommend.