Horrible service from telkom shop and company as a whole

I had 2 contracts with Telkom, a mobile and landline wifi. I went to the shop on the 6th October spoke to Sinini Nomalanga Danisa-Telkom Fourways mall and upgraded my cellphone contract and asked to change bank details for the landline. They were not changed for the landline and was charged debit order rejection fee of R218.09 in November and now in December same amount of R218.09 I went back on the 25th of November spoke to same person updated them but came 1st December same thing happened,no debit. No deduction in the account and now statement comes with another extra R218.09. total of R436.18 included. Rejection fee must be removed inclusive of all the interests caused by this issue both times This is the same reason I cancelled landline contract because of the horrible service I keep receiving after I came to the shop directly and call centre told me you guys at the shop can remove it. Emailed Sinini and to date this is not resolved. Instead came 31 December both contracts were not debited from the account confirmed so now my mobile is in arrears while there was no issue with it and i am again charged rejection fee for what if no debit went through on my account. Only Telkom knows the answer This is beyond horrible. A lady called me in December about the query and told me she is calling from mobile and told her i don't have issue with my mobile and was told to log new query as she cant help with wifi line. After 3 months still nowhere close to resolution. I need all this ******* removed and my account corrected. I am tired of the back and forth and threats of your many messages. can someone who deals with both mobile and wifi landlines actually sort out my query.

My bank request was change bank to capitec as nedbank account is closed so seems the opposite happened.

account no *** account ***