Horrible Service from Telkom Mobile Store in Forest City Hill Mall, Centurion

<p>On the 23rd of November 2016, my husband and I went to the Telkom Mobile store at Forest Hill City Mall (Centurion) looking for a Sony Xperia X on contract. We got there and had to wait for like 5 minutes because there was nobody to assist us. Eventually , a consultant by the name of Queen Letsoa came to assist (she came from what I believe to be a back office of the store). Because my husband will be paying for the phone, Queen registered my cellphone number under my husband's name (Menzi G. Malinga). She then said she will contact us the next day. She never did.</p> <p>On the 26th of November, my husband and I went to enquire and it was only then that Queen captured my husband's details. So it means on the 23rd, 24th, and 25th my husband's documents were just laying somewhere in the store not being attended to. It also meant that had we not gone to the store to make a follow up, Queen was never going to capture the application. She captured everything in front of us and said she will contact us on Monday the 28th of November and tell us if our application has been approved or declined. The 28th came and she never contacted us. No text, no phone call, no email. Nothing. She just kept quiet, which makes me wonder if she gets any work done at all. I am also certain that nothing kept her that busy in the store because firstly, she is not the only consultant there, secondly, that store is not that busy. If she was unavailable to attend to our application, someone else should have taken over. That is just common sense.</p> <p><br />So my husband and I waited until the 9th of December for Queen to get back to us. Still, no word from her. So my husband decided to phone the store and ask for Queen. When she answered, she just said the application was declined. She did not even bother to provide the reasons for the decline NOR did she apologise for keeping us waiting this long.</p> <p><br />Not only is her behaviour disgusting, it show just how *********** and unprofessional she truly is. Mind you my husband and I are Telkom mobile customers and we assumed that our application will be dealt with swiftly because you already have our details. How on earth do you keep a PAYING CUSTOMER waiting for 2 whole weeks and later fail to explain or apologise for the inconvenience?</p> <p><br />So has Telkom Mobile made so much money that consultants have the right and nerve to behave like Queen? Do you not realise that Telkom exists because of CUSTOMERS? If Queen is as *********** as she is, why is she still a consultant? Does she not account or report to anybody? How can her superior(s) be so ******** as to not to see that a paying customer has been kept waiting for 2 weeks for a simple response? Are all Telkom customers treated like this?</p> <p><br />Not only is the poor and pathetic service insulting, to my husband and I, but also a disgrace. Totally ridiculous and unacceptable!</p>