Horrible service from Telkom Gallaria Mall

Horrible service. My mother went to purchase 2 x unlimited monthly data deals. Ash who assisted was very arrogant towards my mother and myself. My mother asked him to please ensure to not load both deals on the same router. He said to my Mother that if she can get the system to run faster she can try as he is waiting for the system. He pointed out that my mother must look on his screen. I asked him to please confirm the number with my Mother because she doesn't have her glasses with her. He asked me if I would like to take a seat so that he can continue to work. I was having my daughter on my back as she was tired. We had been waiting long. At the end I took a pen and asked his name to write it down on the customer copy slip from the card machine. Ash jumped off his seat and went off at me. saying that the slip is his and I have no right to take it. The slip clearly says customer copy.

Now today my mother noticed he loaded the bundles on the same router. So was that done deliberately?

The cherry on the cake is the fact that the Manager Spongi was busy assist a client right next to him and the claims to have not noticed anything. She did not even ask what happened. Only said that she is busy with a customer so she cannot attend to the matter.

To add to this matter the Manager didn't want to give me her name. I had to ask another Telkom employee.