Horrible service from Telkom Cresta Branch

I was lured into taking a contract for LTE, upon delivery of the unit, I realized there is no simcard, I could not use the router, no cell number noted, I went to Cresta Branch, Lebohang Simelane told me he couldn't assist because I bought the service online, he gave me the number to phone 10213, I stood there phoning the Telkom 10213, was sent from pillar to post, Nomvo Cele, could not assist, Delusiwe Zwane could not assist, Sine themba Ngcobo could not assist, Madiale Mahlangu gave me the cell number allocated to my name but refused to cancel, Phindile Nkomo was the most rude hung my phone up, until when I spoke to Tiisetso Motsoeneng, He was the only one who listened to me and assisted me to cancel the contract due to the terrible service. I will not recommend this company, the staff said I can go ahead and complain, as they will not cancel my contract due to their terrible service, How is it that such a huge company has only one person willing to assist and the rest are fighting with their clients. It was a very traumatic experience I must say.... I am waiting for them to collect their router, and I want nothing to do with them. It was a first time experience, I have never dealt with them before, I will not deal with them again. Horrible first time experience with them. Thank you Tiisetso for being Human. I appreciate you.